Refund & Returns Policy

At Palm Angels Clothing, customer satisfaction is our priority.

This Refund & Returns Policy outlines the conditions under which we accept returns, exchanges, and refunds.

Return Eligibility

We accept returns under the following conditions:

  • Products must be unused, unworn, and unwashed

  • All original tags, labels, and packaging must be intact

  • Proof of purchase or order confirmation is required

Items that do not meet these criteria may not be eligible for a refund or exchange.

Non-Returnable Items

The following items are non-returnable:

  • Sale or discounted items

  • Gift cards

  • Items marked as final sale

  • Items damaged due to misuse or improper care

Return Process

To initiate a return:

  1. Contact our customer support team with your order number

  2. Our team will provide return authorization instructions

  3. Securely package the item and ship it to the provided return address

Customers are responsible for return shipping costs, unless the item is defective or incorrect.

Refunds

Once we receive and inspect your returned item:

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued to the original payment method

  • Shipping charges are non-refundable

Please note that processing times may vary depending on your bank or payment provider.

Exchanges

If you received a defective or incorrect item, we are happy to offer an exchange, subject to stock availability. Contact our support team within 48 hours of delivery for assistance.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us immediately with clear photos of the issue. We will resolve the matter as quickly as possible.

Order Cancellations

You can cancel orders within 24 hours of placement. Once we process or ship an order, you cannot cancel it.

Contact Us

For any questions regarding refunds or returns, please contact us:

📧 Email: support@palmangelsitalia.com
📍 Address: Via della Spiga 9, 20121 Milan, Italy